Welcome to the Amzy Help Center

You can reach the Amzy support team at:

Email: contact@amzy.me

Phone: (253) 234-7078

Please briefly describe your concern and include your phone number if needed. We’ll get back to you shortly.

Last Updated: September 20, 2025

When using the Amzy Platform, you also agree to conduct yourself in accordance with our Community Standards, which shall form part of Agreement between you and Amzy.

Customers. Ordering Service is easy. As a Customer you have few options. First is to follow to the home page of www.amzy.me and fill out an order form for easy and quick direct scheduling. The second way you are able to Order service is by downloading and Installing Amzy App from Apple App Store(add links to both stores) or Google play. We expect all customers to behave in a respectful manner. Your commitment to respect the service provider's time is important. Please don’t abuse the scheduling system by booking and canceling orders numerous times. This disrupts schedules of Service Providers and limits their availability. Any customer who is abusing our scheduling service runs the risk of disciplinary account probations or terminations.

Service Providers. To earn extra income by performing and executing job orders as a service provider you would need to download and install the Amzy App. Within the settings tab, you would need to click contractor settings and go through the onboarding process. Don’t forget about setting up your banking. In the banking tab follow the banking set up process to set up bank earning withdrawals. Once done you are ready to claim jobs that would appear in the Available Jobs section on your Home screen. It is your sole responsibility to serve the customer with utmost respect and act in a trustworthy manner. Every job you are performing is your reputation. Service Providers with bad Customer service or bad reputation run the risk of attracting less jobs, therefore it is sometimes better to deal with hard customers with forgiveness.

Dispatchers. Dispatching is not difficult, you would need to log in to the Amzy app and in settings set up the Dispatcher account. Once you have the Dispatcher account setup you are ready to dispatch job orders to service providers. You have two options to go by. First is to manually add customer information as if you are scheduling an appointment. The second option is by setting up affiliate links on your website or advertising media of your choice. The link would lead customers to the booking form on Amzy.me website and each customer would be associated with your affiliate dispatcher account. If you are dispatching work orders it is your responsibility to adhere to basic customer qualification guidelines. Dispatching Junk or Spam work orders would result in poor Order Fulfilment Rank. You are running a risk of having your access to dispatching tools revoked if the account Rank is below standard.

Pierce County

Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures in a particular city webpage or in connection with the applicable Service(s).

Region:

• Region Specific Charges
• Estimated cost per PickUp truck load - $185
• Minimum Fee - $95
• Platform Fee paid by Customer - $0
• Service Fee paid by Customer - None

Extra Landfill Charges: Per Item. These charges are in addition to the standard pick up charges.

• Refrigerator, Freezer, A/C, Cooler, or items containing Freon Gas - $45
• Dense Materials - $150 per Cubic Yard
• Appliance - $45
• Sofa - $35
• Televisions or Monitors - $25
• Tires - $15
• Propane Tanks - $35
• Mattresses, Box Springs, Futons - $40
• Fluorescent Light Bulbs - $10

Over Time: Per Employee/Hour $35. Most jobs take under half an hour to complete so the first 30 Minutes are Free. The additional time after that is $30 per hour per employee. If possible please stage everything in an accessible area to minimize the loading time.

Oversize Item: $50 (Per Item) Abnormally heavy, bulky or difficult to maneuver items.

Item Disassembly $20 (Per Item)

King County

Certain jurisdictions require additional disclosures to you. You can view any disclosures required by your local jurisdiction here. We will update the disclosures page as jurisdictions add, remove or amend these required disclosures, so please check in regularly for updates.

Last Updated: September 10, 2025

At Amzy, we want to connect people through provision of services not limited to junk removal and bring communities together. In this privacy policy, we tell you what information we receive from Amzy Haulers, Dispatchers and Customers, and how we use it to connect Customers with Haulers, Dispatchers and continue to improve our services. Below, we explain how you can share with other Customers, Haulers and Dispatchers in the Amzy community as part of our mission to bring people together.

1. 1. Law enforcement request policy

   
   

   Amzy (“Amzy,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Amzy Platform ”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Amzy users (“Users”), comprised of all Amzy customers (“Customers”), Amzy Haulers (including Hauling applicants) (“Haulers”) and Amzy service professionals offering outlet of surplus work (Dispatchers). Beyond the Privacy Policy, your use of Amzy is also subject to our Terms of Service (help.amzy.me/TermsofService).




2. 2. Information We Collect

   
   A. Information You Provide to Us
   
   

   Registration Information. When you sign up for an Amzy account, you give us your name, email address, and phone number. If you decide to sign up for Amzy using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

   
   

   User Profile Information. When you join the Amzy community, you can create an Amzy Profile to share fun facts about yourself, and discover mutual friends and interests. You may describe the nature of your business and add vendors or companies you work with or do business with. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Haulers or dispatchers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.

   
   

   Payment Method. When you add a credit card or payment method to your Amzy account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

   
   

   Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

   
   

   Driver Application Information. If you decide to join our Amzy Hauler or Dispatcher community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the Amzy community.

   
   

   Payment Information. To make sure Haulers and Dispatchers get paid, we keep information about Haulers’ and Dispatchers’ bank routing numbers, tax information, and any other payment information provided by Haulers and Dispatchers.

   
   B. Information We Collect When You Use the Amzy Platform
   
   

   Location Information. Amzy is all about connecting Haulers, Dispatchers and Customers. To do this, we need to know where you are. When you open Amzy on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
   
   Your location information is necessary for things like matching Customers with nearby Haulers and Dispatchers with Haulers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Amzy Users or a member of the public. In addition to the reasons described above, Haulers’ location information and distance traveled is necessary for calculating charges and insurance for Amzy Service. If you give us permission through your device settings or Amzy app, we may collect your location while the app is off to identify promotions or service updates in your area.

   
   

   Device Information. Amzy receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Haulers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.

   
   

   Usage Information. To help us understand how you use the Amzy Platform and to help us improve it, we automatically receive information about your interactions with the Amzy Platform, like the pages or other content you view, your actions within the Amzy app, and the dates and times of your visits.

   
   

   Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Customers, Haulers and Dispatchers who have been connected for a Job. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages.

   
   

   User Feedback. At Amzy, we want to make sure Users are always enjoying great Service. Customers, Dispatchers and Haulers may rate and review each other at the end of every job. We receive information about ratings and reviews and, as we explain below, give Haulers and Dispatchers information about Hauler’ and Dispatcher’ ratings and reviews and vice versa.

   
   

   Address Book Contacts. If you permit Amzy to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

   
   

   Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Amzy Platform and interact with Amzy advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Amzy Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Amzy Platform.

   
   C. Information We Collect from Third Parties
   
   

   Third Party Services. If you choose to register for Amzy or otherwise link your Amzy account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

   
   

   Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

   
   

   Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as Amzy for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request service on your behalf, in which case they may provide us with your name, phone number, and the pickup or service location for your job.

   
   

   Background Information on Haulers and Dispatchers. Amzy works with third party partners to perform driving record and criminal background checks on Haulers and Dispatchers, and we receive information from them such as publicly available information about a Hauler’s or Dispatcher’s driving record or criminal history.

3. How We Use the Information We Collect

We use the information we collect from all Users to:

Additionally, we use the information we collect from Users for the following purposes related to working on the Amzy Platform:

4. How We Share the Information We Collect

We do not sell your personal information to third parties for money -- no one can buy the personal information we collect from and about you and we do not act as a data broker. However, we may need to share your personal information with third parties to deliver relevant personalized ads to you on and off the Amzy Platform.

A. Sharing Between Users

Sharing between Customers, Dispatchers and Haulers. Customers, Dispatchers and Haulers that have been matched for a Service are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Customers, Dispatchers and Haulers who connect their Amzy accounts to Facebook will also be able to see their mutual Facebook friends during the job. Haulers and Dispatchers see the pick-up or job location that the Customer has provided. The Haulers see the Information the Dispatcher had provided about the Customer. Customers see a Haulers’s vehicle information and real-time location as the Hauler approaches the job location. Customers' ratings of Haulers are shared with Haulers and Dispatchers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a Hauler may be able to identify the Customer that provided the rating or feedback.

Although we help Customers, Dispatchers and Haulers communicate with one another to arrange a pickup or a job, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Customer or Hauler, including sharing actual contact information with your permission.

B. Sharing Between Amzy and Third Parties

API and Integration Partners. If you connect to the Amzy Platform through an integration with a third party service, we may share information about your use of the Amzy Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.

Third Party Services. The Amzy Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order other skilled trade services or products from within the Amzy app). If you use these services, or purchase goods, we will provide the third party with information about you to allow them to provide the service or goods to you (for example, we would give the service provider like a Plumber or others your name, phone number and address to deliver service or goods). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use or purchase their services or goods.

Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Amzy Platform, including all of the things described in Section 3 above.

Other Sharing. We may share your information with third parties in the following cases:

5. How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the Amzy Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as service and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. We also retain your information as necessary to comply with our legal obligations, resolve disputes and enforce our terms and policies. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

6. Your Choices

As explained more below and on our privacy homepage, Amzy provides ways for you to access and delete your personal information as well as exercise applicable data rights that give you certain control over your personal information.

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Amzy Platform.

Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word END in response to a SMS from the mobile device receiving the messages. You may also opt out of receiving all texts from Amzy (including transactional or relational messages) by texting the word STOPALL in response to a SMS from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Amzy Platform. Haulers and Dispatchers can also opt out of hauler-specific and dispatcher-specific messages by texting STOP in response to a hauler’s SMS. To re- enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Amzy Platform (such as receiving a notification that your service provider has arrived).

Profile Information. While your name will always be shared with Haulers and Dispatchers, you can delete any additional information that you added to your Profile at any time if you don’t want Haulers and Amzy Customers to see it. Customers will always be able to see Haulers’ names, rating, profile photos, and vehicle information.

Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Customers, Dispatchers and Haulers location is core to the Amzy Platform and without it we can’t provide our services to you.

Cookie Tracking. You can modify your cookie settings on your browser. You may also further control your cookie setting page.

Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Haulers and Dispatchers may edit additional information through the Haulers and Dispatchers portal). If you would like to terminate your Amzy account, please contact us through our Help Center with your request. If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the Amzy Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

Deleting Your Account. If you would like to delete your Amzy account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

7. Children’s Data

Amzy is not directed to children, and we don’t knowingly collect personal information from children under the age of 16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us at our Help Center.

8. Links to Third-Party Websites

The Amzy Platform may contain links or references to third-party websites, products, or services. Those third parties may have privacy policies that differ from ours. We are not responsible for those third parties and their websites, products or services, and we recommend that you review their policies. Please contact those parties directly if you have any questions about their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time as the Amzy Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Amzy Platform or by some other method of communication like email. When you use Amzy, you are agreeing to the most recent terms of this policy.

10. Contact Information.

Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting our Help Center.

Last Updated: September 20, 2025

These terms of service constitute a legally binding agreement (the “Agreement”) between you and AMZY, LLC (“Amzy,” “we,” “us” or “our”) governing your use of the Amzy application, website, and technology platform (collectively, the “Amzy Platform”).

PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND AMZY HAVE AGAINST EACH OTHER CAN BE BROUGHT (SEE SECTION 17 BELOW). THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST AMZY TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A SERVICE PROVIDER (DRIVER), YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED IN SECTION 17.

By entering into this Agreement, you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions Section 17) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE AMZY PLATFORM. These Terms expressly supersede prior agreements or arrangements with you. Amzy may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

When using the Amzy Platform, you also agree to conduct yourself in accordance with our Community Standards, which shall form part of this Agreement between you and Amzy.

1. 1. The Amzy Platform

   
   

   The Amzy Platform provides a marketplace where persons who seek removal of junk (“Customers”) can be matched with persons who offer junk removal service, who collect and remove junk or trash (“Haulers or Service Provider”) . In addition the platform is providing a marketplace for companies in the junk removal industry to subcontract their own work orders ( “Your Orders”) by dispatching jobs for a commission fee (Dispatchers) for its fulfillment by a Haulers or Service Provider. Customers, Dispatchers and Service Providers are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the Amzy Platform. For purposes of this Agreement, the junk removal services provided by Haulers to Customers that are matched through the Platform and sublet of work by dispatchers shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each Service provided by a Hauler to a Customer and Dispatcher to a Hauler shall constitute a separate agreement between such persons.




2. 2. Modification to the Agreement

   
   

   In the event Amzy modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Amzy reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Amzy Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).




3. 3. Eligibility

   
   

   The Amzy Platform may only be used by individuals who can form legally binding contracts under applicable law. The Amzy Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.

   
   

   Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you in separate region-specific disclosures (e.g., a particular city webpage on help.amzy.me/cities//) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.




4. 4. Charges

   
   

   As a Customer, you agree to pay the amounts charged for your use of the Amzy Platform and Services (“Charges”). Charges include Dump, labor and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Amzy Commission Schedule page (help.amzy.me/CommissionScheduleAddendum/), plus any tips to the Hauler that you elect to pay. Amzy has the authority and reserves the right to determine and modify pricing guidelines by posting applicable pricing terms to your market’s Amzy Cities page. Pricing may vary based on the type of service you request (e.g., Amzy Plus, Amzy Pro) as described on your market’s Amzy Cities page. You are responsible for reviewing the applicable Amzy Cities page and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

   
   

Rates. There is one type of rate, variable.

Fees and Other Charges.

General.

1. 5. Payments

   
   

   If you are a Hauler or a Dispatcher, you will receive payment for your provision of Services. All service payments are subject to Amzy Commission Schedule Addendum, which shall form part of this Agreement between you and Amzy.




2. 6. Amzy Communications

   
   

   By becoming a User, you agree to receive communications from us, including via email, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from Amzy, its affiliated companies and/or Service Providers, may include but are not limited to: operational communications concerning your User account or use of the Amzy Platform or Services, updates concerning new and existing features on the Amzy Platform, communications concerning promotions run by us or our third- party partners, and news concerning Amzy and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.

   IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “END” TO 1(208)825-2689 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES OR SIMPLY CAN TEXT THE WORD “STOP”. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE AMZY PLATFORM OR THE SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM AMZY (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT THE WORD “STOPALL” TO 1(208)825-2689 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE AMZY PLATFORM OR THE SERVICES.




3. 7. Your Information

   
   

   Your Information is any information you provide, publish or post to or through the Amzy Platform (including any profile information you provide) or send to other Users (including via in-application feedback, any email feature, or through any Amzy-related Facebook, Twitter or other social media posting) (your “Information”). You consent to us using your Information to create a User account that will allow you to use the Amzy Platform and participate in the Services. Our collection and use of personal information in connection with the Amzy Platform and Services is as provided in Amzy’s Privacy Policy. You are solely responsible for your Information and your interactions with other members of the public, and we act only as a passive conduit for your online posting of your Information. You agree to provide and maintain accurate, current and complete information and that we and other members of the public may rely on your Information as accurate, current and complete. To enable Amzy to use your Information, you grant to us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, transferable, sub-licensable (through multiple tiers) right and license to exercise the copyright, publicity, and database rights you have in your Information, and to use, copy, perform, display and distribute such Information to prepare derivative works, or incorporate into other works, such Information, in any media now known or not currently known. Amzy does not assert any ownership over your Information; rather, as between you and Amzy, subject to the rights granted to us in this Agreement, you retain full ownership of all of your Information and any intellectual property rights or other proprietary rights associated with your Information.

   
   

   You may be able to create or log-in to your Amzy User account through online accounts you may have with third party social networking sites (each such account, an "SNS Account"). By connecting to Amzy through an SNS Account, you understand that Amzy may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the Amzy Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.




4. 8. Promotions and Referral Programs

   
   

   Amzy, at its sole discretion, may make available promotions with different features to any Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with Amzy. Amzy reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that Amzy determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.

   
   

   As part of your User account, Amzy may provide you with or allow you to create a “Amzy Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Amzy Customer (“Referred Customer”) or service provider (“Referred service provider”). Amzy Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your Amzy Code. You are prohibited from advertising Amzy Codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. Amzy reserves the right to deactivate or invalidate any Amzy Code at any time at Amzy's discretion.




5. 9. Restricted Activities

   
   

   With respect to your use of the Amzy Platform and your participation in the Services, you agree that you will not:

a. impersonate any person or entity;

b. stalk, threaten, or otherwise harass any person, or carry any weapons;

c. violate any law, statute, rule, permit, ordinance or regulation;

d. interfere with or disrupt the Services or the Amzy Platform or the servers or networks connected to the Amzy Platform;

e. post Information or interact on the Amzy Platform or Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal;

f. use the Amzy Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

g. post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;

h. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Amzy Platform;

i. “frame” or “mirror” any part of the Amzy Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other website for any purpose;

j. modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Amzy Platform or any software used on or for the Amzy Platform;

k. rent, lease, lend, sell, redistribute, license or sublicense the Amzy Platform or access to any portion of the Amzy Platform;

1. use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Amzy Platform or its contents;

m. link directly or indirectly to any other websites;

n. transfer or sell your User account, password and/or identification to any other party

o. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or

p. cause any third party to engage in the restricted activities above.




6. 10. Service Provider Representations, Warranties and Agreements

   
   

   By providing Services as a Hauler on the Amzy Platform, you represent, warrant, and agree that:

a. You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide junk removal to customers in all jurisdictions in which you provide Services.

b. You own, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.

c. You will not engage in reckless behavior while driving and providing service, drive unsafely, operate a vehicle that is unsafe to drive, be involved in a motor vehicle accident or collision of any kind, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Hauler while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the Amzy community or third parties.

d. You will only provide Services using the vehicle that has been reported to, and approved by Amzy, and for which a photograph has been provided to Amzy, and you will not transport more trash/ junk than can securely be placed in such vehicle (and no more than twenty five thousands (25000) Pounds of Any combination of vehicles with a gross combined weight rating).

e. You will not make any misrepresentation regarding Amzy, the Amzy Platform, the Services or your status as a Hauler.

f. You will not, while providing the Services, operate as a public carrier or hauling service, accept street hails, charge for service (except as expressly provided in this Agreement), demand that a customer pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.

g. You will not attempt to defraud Amzy or Customers on the Amzy Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Service charges or other payments for the jobs(s) in question.

h. You will make reasonable accommodation for Customers as required by law.

i. You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.

j. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.

k. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.




7. Dispatcher Representations, Warranties and Agreements

   
   

   By providing Services as a Dispatchers on the Amzy Platform, you represent, warrant, and agree that:

a. Provide Services as a Dispatcher while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the Amzy community or third parties.

b. You will not make any misrepresentation regarding Amzy, the Amzy Platform, the Services or your status as a Dispatcher.

c. You will not, while providing the Services, charge for service (except as expressly provided in this Agreement), demand that a customer pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.

d. You will not attempt to defraud Amzy or Customers or Haulers on the Amzy Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Service charges or other payments for the jobs(s) in question.

e. You will make reasonable accommodations for Haulers as required by law.

f. You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.

g. You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

1. 11. Intellectual Property

   
   

   All intellectual property rights in the Amzy Platform shall be owned by Amzy absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the Amzy Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of Amzy. Amzy shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

   
   

   AMZY and other Amzy logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Amzy in the United States and/or other countries (collectively, the “Amzy Marks”). If you provide Services as a Hauler or Dispatcher, Amzy grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the Amzy Marks solely in connection with providing the Services through the Amzy Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without Amzy’s prior written permission, which it may withhold in its sole discretion. The Amzy Marks may not be used in any manner that is likely to cause confusion. You acknowledge that Amzy is the owner and licensor of the Amzy Marks, including all goodwill associated therewith, and that your use of the Amzy Marks will confer no additional interest in or ownership of the Amzy Marks in you but rather inures to the benefit of Amzy. You agree to use the Amzy Marks strictly in accordance with Amzy’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that Amzy determines to nonconforming or otherwise unacceptable.

   
   

   You agree that you will not: (1) create any materials that incorporate the Amzy Marks or any derivatives of the Amzy Marks other than as expressly approved by Amzy in writing; (2) use the Amzy Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the Amzy Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair Amzy’s rights as owner of the Amzy Marks or the legality and/or enforceability of the Amzy Marks, including, without limitation, challenging or opposing Amzy’s ownership in the Amzy Marks; (4) apply for trademark registration or renewal of trademark registration of any of the Amzy Marks, any derivative of the Amzy Marks, any combination of the Amzy Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the Amzy Marks; (5) use the Amzy Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.

   
   

   Violation of any provision of this License may result in immediate termination of the License, in Amzy’s sole discretion. If you create any materials bearing the Amzy Marks (in violation of this Agreement or otherwise), you agree that upon their creation Amzy exclusively owns all right, title and interest in and to such materials, including without limitation any modifications to the Amzy Marks or derivative works based on the Amzy Marks. You further agree to assign any interest or right you may have in such materials to Amzy, and to provide information and execute any documents as reasonably requested by Amzy to enable Amzy to formalize such assignment.

   
   

   Amzy respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Amzy Platform or Services infringe upon your copyrights, please visit Copyright Policy page for information on how to make a copyright complaint.




2. 12. Disclaimers

   
   

   The following disclaimers are made on behalf of Amzy, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.

   
   

   Amzy does not provide junk removal services, and Amzy is not a Junk Removal Service. It is up to the Hauler to decide whether or not to offer his services to a Customer contacted through the Amzy Platform, and it is up to the Customer to decide whether or not to accept a service from any Hauler contacted through the Amzy Platform. We cannot ensure that a Hauler or Costumer or Dispatcher will complete an arranged junk removal service. We have no control over the quality or safety of the services provided that occurs as a result of the Services.

   
   

   The Amzy Platform is provided on an “as is” basis and without any warranty or condition, express, implied or statutory. We do not guarantee and do not promise any specific results from use of the Amzy Platform and/or the Services, including the ability to provide or receive Services at any given location or time. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.

   
   

   We do not warrant that your use of the Amzy Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the Amzy Platform will be corrected, or that the Amzy Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the Amzy Platform or Services.

   
   

   We cannot guarantee that each Customer is who he or she claims to be. Please use common sense when using the Amzy Platform and Services, including looking at the photos of the Hauler or Costumer you have matched with to make sure it is the same individual you see in person. Please note that there are also risks of dealing with underage persons or people acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the Amzy Platform by persons under the age of 18 in violation of this Agreement. We encourage you to communicate directly with each potential Hauler or Customer prior to engaging in an arranged junk removal service.

   
   

   Amzy is not responsible for the conduct, whether online or offline, of any User of the Amzy Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings hauled in error by Haulers or Customers. By using the Amzy Platform and participating in the Services, you agree to accept such risks and agree that Amzy is not responsible for the acts or omissions of Users on the Amzy Platform or participating in the Services.

   
   

   Amzy expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.

   
   

   It is possible for others to obtain information about you that you provide, publish or post to or through the Amzy Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the Amzy Platform or through the Services. Please carefully select the type of information that you post on the Amzy Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).

   
   

   Opinions, advice, statements, offers, or other information or content concerning Amzy or made available through the Amzy Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the Amzy Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the Amzy Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.

   
   

   Location data provided by the Amzy Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither Amzy, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the Amzy Platform. Any of your Information, including geolocational data, you upload, provide, or post on the Amzy Platform may be accessible to Amzy and certain Users of the Amzy Platform.

   
   

   Amzy advises you to use the Amzy Platform with a data plan with unlimited or very high data usage limits, and Amzy shall not be responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the Amzy Platform.

   
   

   This paragraph applies to any version of the Amzy Platform that you acquire from the Apple App Store or Google Play Store. This Agreement is entered into between you and Amzy. Apple, Inc. (“Apple”) or Google (Alphabet Inc.) is not a party to this Agreement and shall have no obligations with respect to the Amzy Platform. Amzy, not Apple or Google, is solely responsible for the Amzy Platform and the content thereof as set forth hereunder. However, Apple/ Google and Apple’s/Google’s subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple and Alphabet Inc shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, and Google Play Terms of Service for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.




3. 13. State and Local Disclosures

   
   

   Certain jurisdictions require additional disclosures to you. You can view any disclosures required by your local jurisdiction at disclosures page. We will update the disclosures page as jurisdictions add, remove or amend these required disclosures, so please check in regularly for updates.




4. 14. Indemnity

   
   

   You will defend, indemnify, and hold Amzy including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the Amzy Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, without limitation, Haulers, Customers, Dispatchers, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the Amzy Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or hauling vehicle, including your provision of Services as a Hauler; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.




5. 15. Limitation of Liability

   
   

   IN NO EVENT WILL AMZY, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “AMZY” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE AMZY PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE AMZY PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AMZY PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR OTHER SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT AMZY HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR OTHER SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THEIR TERMS. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.




6. 16. Term and Termination

   
   

   This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to Amzy; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 9 or breach of Section 10(a) through (i) of this Agreement. In addition, Amzy may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below Amzy’s star rating or cancellation threshold; (3) Amzy has the good faith belief that such action is necessary to protect the safety of the Amzy community or third parties, provided that in the event of a deactivation pursuant to (1)-(3) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to cure the issue to Amzy’s reasonable satisfaction prior to Amzy permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to cure the breach. If the breach is cured in a timely manner and to Amzy’s satisfaction, this Agreement will not be permanently terminated. Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall survive any termination or expiration of this Agreement.




7. 17. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

   
   (a) Agreement to Binding Arbitration Between You and Amzy.
   
   

   YOU AND AMZY MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with Amzy ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and Amzy, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders.

   
   

   Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND AMZY. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the Amzy Platform, the Services, any other goods or services made available through the Amzy Platform, your relationship with Amzy, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by Amzy, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by Amzy and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.

   
   

   BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND AMZY ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.

   
   (b) Prohibition of Class Actions and Non-Individualized Relief.
   
   

   YOU UNDERSTAND AND AGREE THAT YOU AND AMZY MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”). YOU UNDERSTAND AND AGREE THAT YOU AND AMZY BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. NOTWITHSTANDING THE FOREGOING, THIS SUBSECTION (B) SHALL NOT APPLY TO REPRESENTATIVE PRIVATE ATTORNEYS GENERAL ACT CLAIMS BROUGHT AGAINST AMZY, WHICH ARE ADDRESSED SEPARATELY IN SECTION 17(C).

   
   

   The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis.

   
   

   Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, the class, collective, and/or representative action on such Claims must be litigated in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.

   
   (c) Representative PAGA Waiver.
   
   

   Notwithstanding any other provision of this Agreement or the Arbitration Agreement, to the fullest extent permitted by law: (1) you and Amzy agree not to bring a representative action on behalf of others under the Private Attorneys General Act of 2004 (“PAGA”), California Labor Code § 2698 et seq., in any court or in arbitration, and (2) for any claim brought on a private attorney general basis, including under the California PAGA, both you and Amzy agree that any such dispute shall be resolved in arbitration on an individual basis only (i.e., to resolve whether you have personally been aggrieved or subject to any violations of law), and that such an action may not be used to resolve the claims or rights of other individuals in a single or collective proceeding (i.e., to resolve whether other individuals have been aggrieved or subject to any violations of law) (collectively, “representative PAGA Waiver”). Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of this representative PAGA Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. If any provision of this representative PAGA Waiver is found to be unenforceable or unlawful for any reason: (i) the unenforceable provision shall be severed from this Agreement; (ii) severance of the unenforceable provision shall have no impact whatsoever on the Arbitration Agreement or the requirement that any remaining Claims be arbitrated on an individual basis pursuant to the Arbitration Agreement; and (iii) any such representative PAGA or other representative private attorneys general act claims must be litigated in a civil court of competent jurisdiction and not in arbitration. To the extent that there are any Claims to be litigated in a civil court of competent jurisdiction because a civil court of competent jurisdiction determines that the representative PAGA Waiver is unenforceable with respect to those Claims, the Parties agree that litigation of those Claims shall be stayed pending the outcome of any individual Claims in arbitration.

   
   (d) Rules Governing the Arbitration.
   
   

   Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”) or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.

   As part of the arbitration, both you and Amzy will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.

   The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Customers, Dispatchers or Haulers, but is bound by rulings in prior arbitrations involving the same Customer, Dispatcher or Hauler to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.

   
   (e) Arbitration Fees and Awards.
   
   

   The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:

1. If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in subsection (j) below and are otherwise required to pay a filing fee under the relevant AAA Rules, Amzy agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $50, and that, after you submit proof of payment of the filing fee to Amzy, Amzy will promptly reimburse you for all but $50 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules.

2. If Amzy initiates arbitration under this Arbitration Agreement, Amzy will pay all AAA filing and arbitration fees.

3. With respect to any Claims brought by Amzy against a Hauler or Dispatcher, or for Claims brought by a Hauler or Dispatcher against Amzy that: (A) are based on an alleged employment relationship between Amzy and a Hauler or Dispatcher; (B) arise out of, or relate to, Amzy’s actual deactivation of a Hauler’s or Dispatcher’s User account or a threat by Amzy to deactivate a Haulers’s or Dispatcher’s User account; (C) arise out of, or relate to, Amzy’s actual termination of a Hauler’s or Dispatcher’s Agreement with Amzy under the termination provisions of this Agreement, or a threat by Amzy to terminate a Hauler’s or Dispatcher’s Agreement; or (D) arise out of, or relate to, Jobs performed (as defined in this Agreement, including Amzy’s commission on the Jobs Performed), tips, or average hourly guarantees owed by Amzy to Haulers or Dispatchers for Services, other than disputes relating to referral bonuses, other Amzy promotions, or consumer-type disputes (the subset of Claims in subsections (A)-(D) shall be collectively referred to as “Haulers and Dispatchers Claims”), Amzy shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by Amzy pursuant to the fee provisions above). However, if you are the party initiating the Hauler or Dispatcher Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Costumers, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator.

4. Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).

5. At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.

6. Although under some laws Amzy may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in an arbitration, Amzy agrees that it will not seek such an award.

7. If the arbitrator issues you an award that is greater than the value of Amzy’s last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (j) below, then Amzy will pay you the amount of the award or U.S. $1,000, whichever is greater.

8. 
   (f) Location and Manner of Arbitration.
   
   

   Unless you and Amzy agree otherwise, any arbitration hearings between Amzy and a Customer will take place in the county of your billing address, and any arbitration hearings between Amzy and a Hauler or Dispatcher will take place in the county in which the Hauler or Dispatcher provides Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. If your Claim is for $10,000 or less, Amzy agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the AAA Rules. If your Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.

   
   (g) Exceptions to Arbitration.
   
   

   This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) a representative action brought on behalf of others under PAGA or other private attorneys general acts, to the extent the representative PAGA Waiver in Section 17(c) of such action is deemed unenforceable by a court of competent jurisdiction; (3) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (4) claims that may not be subject to arbitration as a matter of law.

   
   

   Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board, or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration, however you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint and instead may seek such relief only through arbitration under this Agreement. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.

   
   (h) Severability.
   
   

   In addition to the severability provisions in subsections (c) above, in the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.

   
   (i) Hauler or Dispatcher Claims in Pending Settlement.
   
   

   If you are a member of a putative class in a lawsuit against Amzy involving Hauler or Dispatcher Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Hauler or Dispatcher Claims in that particular class action. Instead, your Hauler or Dispatcher Claims that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.

   
   (j) Opting Out of Arbitration for Haulers or Dispatchers Claims That Are Not In a Pending Settlement Action.
   
   

   As a Hauler or Dispatcher, you may opt out of the requirement to arbitrate Hauler or Dispatcher Claims defined in Section 17(e)(3) (except as limited by Section 17(i) above) pursuant to the terms of this subsection. If you do not wish to be subject to this Arbitration Agreement with respect to Hauler or Dispatcher Claims, you may opt out of arbitration with respect to such Hauler or Dispatcher Claims, other than those in a Pending Settlement Action, by notifying Amzy in writing of your desire to opt out of arbitration for such Hauler or Dispatcher Claims, which writing must be dated, signed and delivered by: (1) electronic mail to Contact@amzy.me, or (2) by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service (e.g, UPS, Federal Express, etc.) that is addressed to:

   
   

   General Counsel
   Amzy LLC.
   37856 42nd Ave S
   Auburn, WA. 98001

   
   

   In order to be effective, (A) the writing must clearly indicate your intent to opt out of this Arbitration Agreement with respect to Hauler or Dispatcher Claims that are not part of a Pending Settlement Action, (B) the writing must include the name, phone number, and email address associated with your User Account, and (C) the email or envelope containing the signed writing must be sent within 30 days of the date this Agreement is executed by you. Should you not opt out within the 30-day period, you and Amzy shall be bound by the terms of this Arbitration Agreement in full (including with respect to Hauler or Dispatcher Claims that are not part of a Pending Settlement Action). As provided in paragraph 17(i) above, any opt out that you submit shall not apply to any Driver Claims that are part of a Pending Settlement Action and your Driver Claims in any such Pending Settlement Action shall continue to be governed by the arbitration provisions that are contained in the applicable Amzy Terms of Use that you agreed to prior to the effective date of this Agreement.

   
   

   Cases have been filed against Amzy and may be filed in the future involving Hauler or Dispatcher Claims. You should assume that there are now, and may be in the future, lawsuits against Amzy alleging class, collective, and/or representative Hauler or Dispatch Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Hauler or Dispatcher Claims with Amzy under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against Amzy in an individual arbitration provision, except for the Driver Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Hauler or Dispatcher Claims under this Arbitration Agreement.

   
   (k) Optional Pre-Arbitration Negotiation Process.
   
   

   Before initiating any arbitration or proceeding, you and Amzy may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and Amzy. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.




9. 18. Confidentiality

   
   

   You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to Amzy’s business, operations and properties, including User information (“Confidential Information”) disclosed to you by Amzy for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of Amzy in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to Amzy with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by Amzy or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of Amzy; becomes known to you, without restriction, from a source other than Amzy without breach of this Agreement by you and otherwise not in violation of Amzy’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to Amzy to enable Amzy to seek a protective order or otherwise prevent or restrict such disclosure.




10. 19. Relationship with Amzy

    
    

    As a Hauler or Dispatcher on the Amzy Platform, you acknowledge and agree that you and Amzy are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and Amzy expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Amzy; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Amzy, and you undertake not to hold yourself out as an employee, agent or authorized representative of Amzy.

    
    

    Amzy does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the Amzy Platform. You retain the option to accept or to decline or ignore a Customer's request for Services via the Amzy Platform, or to cancel an accepted request for Services via the Amzy Platform, subject to Amzy’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Amzy shall have no right to require you to: (a) display Amzy’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Amzy’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.




11. 20. Other Services

    
    

    In addition to connecting Customers Haulers and Dispatchers, the Amzy Platform may enable Users to provide or receive goods or services from other third parties. For example, Users may be able to use the Amzy Platform to order a delivery of goods, purchase a digital item, and request other Services (collectively, the “Other Services”). You understand that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the Amzy Platform, you authorize Amzy to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that Amzy is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the Amzy Platform.




12. 21. General

    
    

    Except as provided in Section 17, this Agreement shall be governed by the laws of the State of Washington without regard to choice of law principles. This choice of law provision is only intended to specify the use of Washington law to interpret this Agreement and is not intended to create any other substantive right to non-Washington’s to assert claims under Washington law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non-binding, the parties shall remain bound by all other provisions hereof. In that event, the parties shall replace the invalid or non- binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by Amzy, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to Amzy shall be given by certified mail, postage prepaid and return receipt requested to Amzy, LLC., 37856 42nd Ave. S. Auburn, WA. 98001 Any notices to you shall be provided to you through the Amzy Platform or given to you via the email address or physical you provide to Amzy during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and Amzy with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.

    
    

    If you have any questions regarding the Amzy Platform or Services, please contact our Customer Support Team through our Help Center.

Last Updated: September 16, 2025

This Amzy Commission Schedule Addendum is an addendum to the Terms of Service Agreement between you and Amzy, and it sets forth additional terms and conditions that are applicable to your provision of Dispatching and order execution Services through the Amzy Platform. Capitalized terms herein have the meaning set forth in the Terms of Service Agreement. This addendum replaces and supersedes any prior Commission Schedule Addendum that you have previously agreed to.

1. 1. Service Providers

   
   

   You are entitled to a Service Commission for the Services you perform for Customers, as provided in the Terms Of Service and this Commission Schedule Addendum (the “Service Commission”).

   1. a. Dispatcher service commission. For each job you successfully dispatch (“Your Order”), you will earn a gross commission of twenty-five percent (25%) of the total order cost paid by the customer. Your final payment will be this gross commission minus any third-party payment processing fees. This net amount will be transferred to your Stripe Connect account. The Service Provider is responsible for setting the final order cost in Good Faith and Fair Dealing. In the same way for each job Amzy successfully dispatched (“Your Order”), Amzy will earn a gross commission of twenty-five percent (25%) of the total order cost paid by the customer.
   2. b. Hauler/ Service Provider Commission. For each completed job, your payout is seventy percent (70%) of the total order cost paid by the customer. All third-party payment processing fees associated with the transaction will be deducted from your payout. The final net amount will be transferred to your Stripe Connect account. As the Service Provider, you set the final order cost in good faith.
   3. c. Amzy Commission. In exchange for permitting you to offer your Services through the Amzy Platform and marketplace as a Service Provider or a Dispatcher, you agree to pay Amzy (and permit Amzy to retain) a Service Fee based on each transaction in which you provide Services (the “Commission”). The commission for service facilitation between Dispatcher and Service Provider is five percent (5%) of the total cost.



2. 2. Additional Payments to You

   
   

   In addition to the services you provide, the dispatching or service execution, you will receive additional payments, if applicable, including: (i) any tips provided by a customer to service executioner, (ii) any surcharges we collect for remittance to you, (iii) any bonuses, incentives, or other payments you earn based on your provision of Services.




3. 3. Payments, Adjustments and Settlement

   
   

   Amzy will collect payments owed to you by Customers and other third parties as your limited payment collection agent and you agree that the receipt of such payments by Amzy satisfies the payer’s obligation to you. Amzy reserves the right to adjust or withhold all or a portion of the Service Commission or other payment owed to you (except tips and except where prohibited by law or contract) (i) if we believe that you have attempted to defraud or abuse Customers, Amzy, or Amzy’s payment systems, (ii) in order to resolve a Customer complaint (e.g., you forgot to fulfill a portion of a job request). Amzy’s decision to adjust or withhold the Service Commission or other payment in any way shall be exercised in a reasonable manner. If you have agreed to any other amounts being deducted from your Service Commission and/or other payments with any party (such as vehicle rental or lease payments), those amounts will be deducted before remittance to you, and we may determine the order of these other deductions if allowed by law. We will use reasonable efforts to ensure that your Service Commission and any other payments to you will be paid to you on at least a weekly basis. You acknowledge and agree that all payments owed to you shall not include any interest and will be net of any amounts that we are required to withhold by law.




4. 4. Customer Charges

   
   

   Amzy will charge the Customer an amount that is determined by the Service Executioner. This amount is agreed upon between the Customer and the Service Executioner and all price negotiations, price quotes and estimates are strictly and solely an agreement between the Service Executioner and the Customer. Amzy is facilitating the payment transaction on your behalf for the Services you perform for Customer (the “Customer Charges”. Customer Charges may be determined after the service is completed based on the time and ease of access and the rates on the Standard Rate Card or a Region Specific Rate Card on Cities Page (a “Variable Rates”). Alternatively, Customer Charges may be quoted in advance, at the time of the service request (a “Quoted Rates”). A Quoted Rate may differ from what the Variable Rate would have been for the same Service (as Variable Rate change depending on a number of dynamic factors). In either case, your payment for Services shall be the Service Commission as described in Sections 1-3 above. Unless we indicate to you otherwise, the Customer Charges includes the Service Provider Commission, Dispatcher Service Commission, Amzy Commission, applicable tolls, fees retained by us (including the Service Fee and Platform Fee described below), and any Third Party Fees. Customers may also elect to add an additional tip to you on top of the Customer Charges. The tip shall be provided entirely to you. “Third Party Fees” include any applicable state or local fees, surcharges or taxes imposed on the provision of Amzy Facilitation of Services or Amzy’s provision of the Amzy Platform that Amzy is required by law or agreement to collect or remit to third parties.




5. 5. Amzy Commission

   
   

   In exchange for facilitating the Services that you provide to Customers, you agree to pay Amzy (and permit Amzy to retain) a fee based on each transaction in which you provide Services, comprised of a service fee (“Service Fee”) and platform fee (“Platform Fee”), collectively the “Amzy Commission”. The Service Fee shall be a set amount for each Job Order as set forth in your Rate Card or Cities page at the time of the service. The Platform Fee shall be a variable amount equaling the Customer Charges minus: (i) the Service Provider Commission, (ii)Dispatcher Commission(iii) any tolls or surcharges we collect for remittance to you, (iv) the Service Fee, (v) any Third Party Fees that Amzy collects, and (vi) bonuses or incentives you earn based on your provision of Services. In the event of an order where the combination of (i)-(vi) above is greater than the Customer Charges, no Platform Fee will be charged for that order. In such cases, any excess amounts that you receive will be an adjustment to the Platform Fee (or if necessary, as an adjustment to another payment owed to you). The Platform Fee may include any event fees in effect (as determined by Amzy) based on the location of work order. For your convenience, Amzy may collect the Service Fee and applicable event fees from Customers on your behalf to offset your payment of such fees to Amzy. The Amzy Commission may be communicated to you weekly on an aggregated basis. In addition, Amzy may charge you other fees on a one-time, recurring or periodic basis. The amount of such fees may vary by market or other factors and shall be communicated to you in advance of incurring the fee.

6. 6. Payment Processing

   
   

   Payment processing services provided by Stripe are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the "Stripe Terms"). By using the Amzy Platform to receive payment proceeds, you agree to be bound by the Stripe Terms, which may be modified from time to time. As a condition of Amzy enabling payment processing services through Stripe, you authorize Amzy to obtain all necessary access and perform all necessary activity on your Stripe Connected Account to facilitate your provision of Services as contemplated by the Agreement and your relationship with Amzy. You further agree to provide accurate and complete information about you and your business, and authorize Amzy to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. Amzy reserves the right to switch payment processing vendors or use alternate or backup vendors at its discretion.




7. 7. Promotions and Coupons

   
   

   Amzy may, at its discretion, offer promotional or other Coupons to Customers. You agree that Amzy may sell service packages or subscriptions (each, a “Rain Check”) on your behalf to generate additional leads for your Services. Rain Checks entitle Customers to receive discounted or capped charges for qualifying customers (subject to certain limitations, terms and conditions). When a Customer uses a Rain Check to receive a qualifying service, Amzy will use the Rain Check payment in satisfaction of the Service total Charges subject to the terms and conditions of the Rain Check. Your payment for Services arranged with a Rain Check will be determined based on the Service Commission for the service as provided in this Commission Schedule Addendum. In the event that Rain Check collections from a Customer exceed qualifying Service Charges (if any), you agree that as between you and Amzy, and to the extent permitted by law, Amzy may retain such excess amounts in consideration for Amzy’s sales and marketing of Rain Checks.




8. 8. No Additional Amounts

   
   

   You acknowledge and agree that, for the mutual benefit of the parties, through advertising and marketing, Amzy and its affiliates may seek to generate additional demand for your Services from new and existing Customers. You acknowledge and agree such advertising or marketing does not entitle you to any additional monetary amounts beyond the amounts expressly set forth in the Agreement and Commission Schedule Addendum.




9. 9. Communications

   
   

   As set forth in the Agreement to which you agreed, Users (including Service Providers and Dispatchers) expressly consent and agree to receive communications from Amzy, its affiliated companies and/or Customers using written, electronic, and/or verbal means, including by manual dialing, email, leaving prerecorded/artificial voice messages, push notifications, and/or using an automatic telephone dialing system to text message or call your mobile/cellular telephone number, as necessary to complete transactions requested by you and to service your account, and as permitted by applicable law, even if that phone number is registered on any federal and/or state Do-Not-Call/Do-Not-email registry/ies. Service-related messages from Amzy, its affiliated companies, or Customers may include, but are not limited to, operational communications concerning your User account or the use of the Amzy Platform or Services. Additionally, we offer you the opportunity to enroll to receive recurring promotional SMS/text messages or calls from Amzy. Promotional messages may include updates concerning new and existing features on the Amzy Platform, communications concerning marketing or promotions run by us or our third-party partners (including potential opportunities, offers, and/or products for Service Providers), and news concerning Amzy and industry developments. You understand that you are not required to consent to receive promotional texts or calls as a condition of any purchase with Amzy, including using the Amzy Platform or Services. Your participation in this program is completely voluntary. We do not charge for this communication service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. If you change or deactivate the phone number you provided to Amzy, you agree to update your account information to help prevent us from inadvertently communicating with anyone who acquires your old number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the communication service, any errors in such information, and/or any action you may or may not take in reliance on the information or communication service. IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “END” TO 46081 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM AMZY (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT THE WORD “STOPALL” TO 46081 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE AMZY PLATFORM OR PROVISION OF SERVICES. WHEN YOU OPT OUT TEXTS OR CALLS, YOU MAY RECEIVE A ONE-TIME OPT-OUT CONFIRMATION TEXT MESSAGE. NO FURTHER MESSAGES WILL BE SENT TO YOUR MOBILE DEVICE, UNLESS INITIATED BY YOU. FOR COMMUNICATION SERVICE SUPPORT OR ASSISTANCE, PLEASE VISIT OUR COMMUNICATION SERVICE SUPPORT.

Last Updated: September 19, 2025

Amzy respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the Amzy Platform or Services infringe upon your copyrights, please email as at copyrights@amzy.me

Last Updated: September 16, 2025

1. Discrimination against Customers or Service Providers isn't tolerated on the Amzy Platform.
2. Reports of discrimination based on any of the following can result in account deactivation:
   1. a. Race
   2. b. Color
   3. c. National origin
   4. d. Religion
   5. e. Gender
   6. f. Physical or mental disability
   7. g. Medical condition
   8. h. Marital status
   9. i. Age
3. Amzy commits to maintaining an inclusive and welcoming community. Our mission is ensuring people who need service most are able to get them.
4. Refusing service based on any of the protected characteristics listed above is a violation of our Terms of Service.

Last Updated: September 16, 2025

After requesting a Service you may cancel it through the app, but note that in certain cases a cancellation fee may apply. You may also be charged if you fail to show up for Service.

1. 1) By Customer:
   1. a) Cancelling appointments with a status Filling (Unclaimed) could be canceled by the customer at any time. When job status is Fulfilled (Claimed by contractor) the customer could still cancel but must do so in advance to avoid cancellation charges (Fees Schedule). If the job is cancelled 2 hours or less before the appointment time then customers may be charged a last minute cancellation fee. Appointments could be canceled within 3 hours from creating it without a cancellation fee.
   2. b) Rescheduling is done through an appointment wizard at any time and there are no cancellation fees. Appointment is canceled for the contractor and contractor is notified that the appointment was rescheduled.

2. 2) By Contractor (Service Provider): Contractors are able to Unclaim appointments but must do so no less than 2 hours before the appointment time. When they unclaim the job less than 2 hours before the appointment time they run the risk of getting a last minute cancellation charge. See Fees Schedule. When the job is unclaimed it goes back to dispatch where Amzy is looking for a new contractor to claim it. If no one claims this job in time for the appointment then the late cancellation charge occurs against the contractor. If the job is claimed by another contractor then charge is waived. To avoid the last minute cancellation charge the contractor should call the customer and attempt to reschedule the appointment in person.

3. 3) By Dispatcher: All appointments can be canceled or rescheduled by dispatcher at any time without any cancellation fees or charges.
4. 4) Cancellation Fee Schedule

Customer Last Minute cancellation fee	$25
Contractor Last Minute cancellation fee	$25
Dispatcher Last Minute cancellation fee	$0

Please email Us at contact@amzy.me. In a few words describe your concern, leave your phone number and we will get back to you shortly.

Last Updated: September 16, 2025
Standard Charges.

• Standard Charges. Average cost per PickUp truck load is $185
• Minimum Fee - $95

Extra Landfill Charges: Per Item. These charges are in addition to the standard pick up charges.

• Refrigerator, Freezer, A/C, Cooler, or items containing Freon Gas - $45
• Dense Materials - $150 per Cubic Yard
• Appliance - $45
• Sofa - $35
• Televisions or Monitors - $25
• Tires - $15
• Propane Tanks - $35
• Mattresses, Box Springs, Futons - $40
• Fluorescent Light Bulbs - $10

Over Time: Per Employee/Hour $35. Most jobs take under half an hour to complete so the first 30 Minutes are Free. The additional time after that is $30 per hour per employee. If possible please stage everything in an accessible area to minimize the loading time.

Oversize Item: $50 (Per Item) Abnormally heavy, bulky or difficult to maneuver items.

Item Disassembly: $20 (Per Item)

Scope of this Privacy Policy

Last Updated: September 20, 2025

At Amzy, we want to connect people through provision of services not limited to junk removal and bring communities together. In this privacy policy, we tell you what information we receive from Amzy Haulers, Dispatchers and Customers, and how we use it to connect Customers with Haulers, Dispatchers and continue to improve our services. Below, we explain how you can share with other Customers, Haulers and Dispatchers in the Amzy community as part of our mission to bring people together.

We store and maintain information as described in our Privacy Policy and Terms of Service. Notwithstanding anything in our Privacy Policy that may otherwise allow disclosure, this Law Enforcement Request policy shall govern how we will respond to law enforcement requests for User information.

To submit a request to the Amzy, law enforcement or government agencies conducting criminal investigations should submit their request through Email contact@amzy.me

What type of legal process does Amzy require before providing user information?

We will disclose responsive business records regarding Users or trips in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.

We require valid and sufficient legal process before disclosing any business records. We will not be able to produce any records unless we receive a subpoena issued in connection with an official criminal investigation to compel the disclosure of basic information. We require a search warrant issued pursuant to the Federal Rules of Criminal Procedure or equivalent state warrant to compel disclosure of certain communications between people using AMZY or GPS location information. The warrant must demonstrate that probable cause exists in order for us to disclose such communications or GPS location information.

Exceptions to these requirements may be available for emergency and exigent requests, where a user has provided consent, or - for requests that do not require a warrant - where other legal or regulatory standards apply.

What form of requests does Amzy require?

Amzy is unable to process overly broad, vague, or unduly burdensome requests. Please ensure that your request is narrowly tailored to a legitimate law enforcement need. We will only consider law enforcement requests that satisfy the applicable process above and adhere to the following guidelines:

Requests must contain the following detailed information:

We disclose data to law enforcement and other government agencies when we determine that we are required to do so by law. In those instances, we will search for and disclose data that we are reasonably able to locate and retrieve.

Please note that we only review and respond to requests from law enforcement or government agencies.

We will not respond to requests or civil subpoenas sent by non-law enforcement officials.

Does Amzy notify individuals of a law enforcement request for information relating to them?

It is our policy to provide notice to Users before producing their information in response to a criminal investigation by law enforcement unless (i) we are prohibited by law from doing so, (ii) we have reason to believe the subject’s Amzy account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).

Law enforcement officials who do not want their request disclosed must provide an appropriate court order or process establishing that notice is prohibited, or provide sufficient detail for Amzy to determine whether a request falls into one of the exceptions above. Regulatory or other non-criminal requests for information are not within the scope of this policy.